The position, plainly.

If we cannot deliver. Every confirmed reservation is delivered as confirmed, or refunded in full to the card that paid. No forms, no argument.

If an event is cancelled. Where an event is cancelled by the organiser and not rescheduled, you receive a full refund. Where it is rescheduled, your reservation carries to the new date, or you may take a full refund instead.

If you change your mind. Hospitality and admission for a specific date carries no 14-day cooling-off period under the Consumer Contracts Regulations 2013. Once confirmed, a reservation is committed on your behalf. Tell us early — where a reservation can be resold or renamed we will do it, and return what we recover.

Deposits and 48-hour holds. A deposit holds your reservation for 48 hours. Settle the balance within the window and the reservation confirms. If the hold lapses unpaid, the allocation is released and the deposit is returned in full.

Buyers Club. The £2,450 reservation fee secures the lot and covers administration and legal work. It is returned in full if the lot fails inspection or we are unable to complete. Where the Consumer Contracts Regulations 2013 apply, you may cancel within 14 days of payment and receive a full refund. Outside that period it is not returned if you decide not to proceed. Title passes on cleared settlement.

Cancellation and amendments. Free cancellation up to 48 hours after booking, provided check-in is more than 60 days away. All other bookings are non-refundable and cannot be amended once confirmed. Where a residence cannot be provided, the booking is refunded in full.

How refunds arrive. Refunds return to the original card. We confirm a refund within 14 days of agreeing it. Processing then takes up to 60 working days — we settle with estates, organisers and vendors across a number of countries and currencies, and funds are returned to you as they clear. Quote your AA reference by WhatsApp or email and we handle it from there.