Plainly stated.

Who you are dealing with. Avory Astoria is a trading name of Eight Obsidia Ltd, a company registered in England and Wales, company number 16955167, registered office 5 Hudson House, 23 Glenferness Avenue, Bournemouth BH4 9NE. Contact: info@avoryastoria.com.

What we do, and in what capacity. We arrange event hospitality and access, private residence stays, acquisitions through the Buyers Club, and services on request. For event hospitality and admission we act as a booking agent for the named supplier or venue; your contract for admission is subject to the venue’s own conditions of entry, which we pass through unchanged. For Buyers Club lots and for residence stays reserved directly with us, we contract with you as principal. Tickets and any accommodation are sold as separate contracts at separate prices; we do not sell them as a single inclusive package.

Reservations. A reservation exists when payment is taken and a written confirmation carrying an AA reference is issued. Prices are shown per person or per unit as stated on each line, in the currency shown. Accommodation prices are shown as a single amount inclusive of all taxes and fees where stated on the listing. Where more than one currency is held in a single checkout, each currency settles as its own card charge.

Payment. Payment is by card, processed by Stripe with 3-D Secure. Card details never touch our servers. Paying in full confirms immediately. A deposit — 20% unless stated otherwise — holds the reservation for 48 hours; the balance settles to confirm. If a hold lapses unpaid, the allocation is released and the deposit is returned in full.

Accounts. You may create an account to see your reservations and enquiries in one place. Keep your sign-in details private; instructions from a signed-in account are treated as yours.

Event dates. Hospitality and admission for a specific date is a leisure service supplied on that date. Under the Consumer Contracts Regulations 2013 the 14-day cancellation right does not apply to such bookings. Our refund position is set out plainly in the Refunds & Cancellations policy.

Cancellation and amendments. Free cancellation up to 48 hours after booking, provided check-in is more than 60 days away. All other bookings are non-refundable and cannot be amended once confirmed. Where a residence cannot be provided, the booking is refunded in full.

Fulfilment and supplier failure. Confirmed means delivered. If a supplier or venue fails to deliver, or an event is cancelled and not replaced, we will offer a comparable alternative where one is available or return your payment in full for anything not delivered. We are not responsible for arrangements you make separately around an event, such as travel or accommodation booked elsewhere.

Events beyond our control. We are not liable for failure or delay caused by events beyond our reasonable control — including cancellation, closure or rescheduling by an organiser or venue, supplier insolvency, extreme weather, industrial action, public-health measures or government restriction. Where such an event prevents delivery, the fulfilment terms above apply.

Buyers Club. Lots are verified before listing. The £2,450 reservation fee secures the lot and covers administration and legal work. It is returned in full if the lot fails inspection or we are unable to complete. Where the Consumer Contracts Regulations 2013 apply, you may cancel within 14 days of payment and receive a full refund. Outside that period it is not returned if you decide not to proceed. Title passes on cleared settlement.

Refund processing. Where a refund is due, we confirm it within 14 days of agreeing it. Processing then takes up to 60 working days: we settle with estates, organisers and vendors across a number of countries and currencies, and funds return to the original card as they clear. Our published refund position sets this out in full.

Liability. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any right you have under the Consumer Rights Act 2015 that cannot lawfully be excluded. Subject to that, our liability for any reservation is limited to the amount paid for it, and we are not liable for indirect or consequential loss.

Complaints. If something goes wrong, write to info@avoryastoria.com. We acknowledge within two working days and aim to resolve within 14 days. We are not currently a member of an alternative dispute resolution scheme; if we cannot resolve a complaint, you remain free to bring a claim in the courts of England and Wales.

Conduct of business. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.