Plainly stated.

Who you are dealing with. Avory Astoria is a trading name of Eight Obsidia Ltd, a company registered in England and Wales, company number 16955167, registered office 5 Hudson House, 23 Glenferness Avenue, Bournemouth BH4 9NE. Contact: info@avoryastoria.com.

What we do. We arrange event hospitality and access, private residence stays, acquisitions through the Buyers Club, and services on request. For event hospitality we act as a booking agent for named suppliers and venues; your contract for admission is subject to the venue’s own conditions of entry, which we pass through unchanged.

Reservations. A reservation exists when payment is taken and a written confirmation carrying an AA reference is issued. Prices are shown per person or per unit as stated on each line, in the currency shown. Where more than one currency is held in a single checkout, each currency settles as its own card charge.

Payment. Payment is by card, processed by Stripe with 3-D Secure. Card details never touch our servers. Paying in full confirms immediately. A deposit — 20% unless stated otherwise — holds the reservation for 48 hours; the balance settles to confirm. If a hold lapses unpaid, the allocation is released and the deposit is returned in full.

Event dates. Hospitality and admission for a specific date is a leisure service supplied on that date. Under the Consumer Contracts Regulations 2013 the 14-day cancellation right does not apply to such bookings. Our refund position is set out plainly in the Refunds & Cancellations policy.

Fulfilment. Confirmed means delivered. If we cannot deliver what you reserved, the payment returns in full to the card that paid. Our liability for any reservation is limited to the amount paid for it.

Buyers Club. Lots are verified before listing. A deposit holds a lot for 48 hours pending inspection; the deposit is returned in full if a lot fails inspection. Title passes on cleared settlement.

Conduct of business. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.